Professional Experience

Esigns.com                                                                          Brighton, MI

Customer Care Representative
                       May 2011 – November 2011 

Main point of contact for all customer questions and concerns. Oversaw all order management and inter-departmental communication.  Position eliminated for staff reduction. 

Vg’s Food Center                                                                   Howell, MI 
Customer Service                                              August 2010 – May 2011 
Responsible for assisting customers at checkout. Processed returns, answered the phone and resolved customer issues at the customer service desk. Resigned to pursue another position. 

Lifetouch Portrait Studios                                                      Brighton, MI 
Studio Manager                                                     May 2009 – July 2010 
Oversaw all aspects of a single studio. Hired and trained all employees in photography and sales. Monitored guest service scores and sales trends. Position eliminated by reorganization. 

Circuit City                                                                       Muskegon, MI 
Operations Manager                                    October 2007 – March 2009 
Organized department schedules on a weekly basis. Utilized performance management to raise department and store standards. Created a team centered culture by constant communication and feedback. Position eliminated due to company closure. 

Stanley Steamer                                                                Muskegon, MI 
Carpet Technician                                         April 2007 – December 2007 
Responsible for on-site cleaning and customer service. Performed all return visits to customers’ homes to ensure complete customer satisfaction. Laid-off during slow season. 

GearTree.com                                                                     Jenison, MI 
Product Specialist                                               April 2005 – April 2007 
Sales and customer service for e-retail company. Managed vendor communication and communication of customer ETA’s. Resigned to relocate to Muskegon.