Esigns.com Brighton, MI
Customer Care Representative May 2011 – November 2011
Main point of contact for all customer questions and concerns. Oversaw all order management and inter-departmental communication. Position eliminated for staff reduction.
Vg’s Food Center Howell, MI
Customer Service August 2010 – May 2011
Responsible for assisting customers at checkout. Processed returns, answered the phone and resolved customer issues at the customer service desk. Resigned to pursue another position.
Lifetouch Portrait Studios Brighton, MI
Studio Manager May 2009 – July 2010
Oversaw all aspects of a single studio. Hired and trained all employees in photography and sales. Monitored guest service scores and sales trends. Position eliminated by reorganization.
Circuit City Muskegon, MI
Operations Manager October 2007 – March 2009
Organized department schedules on a weekly basis. Utilized performance management to raise department and store standards. Created a team centered culture by constant communication and feedback. Position eliminated due to company closure.
Stanley Steamer Muskegon, MI
Carpet Technician April 2007 – December 2007
Responsible for on-site cleaning and customer service. Performed all return visits to customers’ homes to ensure complete customer satisfaction. Laid-off during slow season.
GearTree.com Jenison, MI
Product Specialist April 2005 – April 2007
Sales and customer service for e-retail company. Managed vendor communication and communication of customer ETA’s. Resigned to relocate to Muskegon.